Account Management at your Fingertips
SmartHub lets you manage all aspects of your account online or with your mobile device. Creating a SmartHub account takes less than three minutes. Enter your profile information and you’re ready to begin.
Safe & Secure
SmartHub provides a safe and secure environment for bill payments and transactions between Umatilla Electric Co-op and your financial institution.
Go to our website and click “Login to SmartHub Now” under SmartHub on our Home Page. Sign in as you have in the past using your existing username and password.
If you have not signed up for SmartHub, click “Sign Up Today” under SmartHub on our Home Page. Complete the information as requested and click on the “SUBMIT” button. You will be taken to the Self Service site where you can enter your information to begin using SmartHub.
Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web-enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts, set up recurring payments, and report outages.
The Web version allows you to register your accounts to receive notifications for account milestones, such as an approaching or a missed due date. The Web has a Profile page available for you to maintain your personal information, password, security passphrase, and stored payment methods.
The Apps allow you to find and get directions to our office using the map feature on your device.
A native mobile app is a smartphone application that is developed in a specific programming language for iPhone and Android operating systems. These native mobile apps provide fast performance and a high degree of reliability. They also can access a phone’s camera and address book. In addition, users can use some apps without an Internet connection.
Our Apps are supported on the following platforms:
IOS 3.1 and above (iPhone and/or iPad)
Android 2.1 and above (Smartphones or tablets)
Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
No. Our App is free to download and install.
No. You can take advantage of all of the features of SmartHub and continue to pay your bill as you currently do.
Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows, and below it, you can select different information by accounts, such as partial payment options, billing history, and payment history.
Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.
App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account, and adjust the Pay Amount.
The information you see in the App and on the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.
You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email, or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters, and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.
On the App, tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.
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Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.