It’s Nice to Have Options
Umatilla Electric offers multiple billing and payment options to fit your needs. Choose the one the works for you. Contact our Customer Service team at (541) 567-6414 with questions.
With SmartHub You Can:
- Make a Payment
- Check your energy usage
- Sign Up for Paperless Billing
- Report an outage
- Sign up to receive email and/or text alerts
Mail your monthly payment and make checks payable to Umatilla Electric Cooperative (UEC), to:
Umatilla Electric Cooperative
PO Box 1148
Hermiston, OR 97838
Call (888) 480-9709 anytime day or night. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.
UEC’s office hours are Monday through Thursday 7:30 a.m. to 6 p.m. (Closed Friday). Drive-thru, kiosk, and walk-up drop boxes are located at the Hermiston and Boardman offices. To speak to a UEC Customer Service Representative during office hours, call toll-free (800)-452-2273 or visit:
Can’t make it to our offices during business hours? Drop Boxes are available at our Hermiston and Boardman offices in the drive up service area.
Pay your bill with cash at MoneyGram locations locally or nationwide, including all Walmarts. (You may be charged a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.
- Login to your SmartHub account – or sign up if you haven’t already!
- Follow the Quick Links to TURN OFF your paper bill and start managing your account entirely online.
No more guesswork. No more due dates, late fees, or deposits with UEC’s PowerUp PrePay Program. Pay in advance for the electricity you will use, and choose when and how you make your payments.
Sign up for SmartHub to set-up alerts and monitor your usage anytime, anywhere and never be surprised again.
Download the PowerUP PrePay Enrollment Form (PDF) or call our office for complete program details.
Budget billing takes your average monthly bill amount (based on your usage over the past 12 months) and sets this as your monthly payment amount. The advantage is that you know exactly what you’re going to pay for your electric bill every month.
- By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months.
- Your average billing amount is reviewed and adjusted each year.
- Participation requires a 12-month continuous use history.
Sign up by calling UEC’s Hermiston or Boardman offices.
When you sign up for Schedule Pay, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or use a credit/debit card. You don’t have to write a check or go out to pay your bill.
By default, payments are withdrawn on the due date reflected on your bill. If you’d like to move that date, we may be able to move your billing to a different payment cycle, depending on the date each month when your income makes it easiest to pay.
Call UEC’s Hermiston or Boardman office for help signing up.
NOTE: If you are already registered for SmartHub, you will need to re-register in SmartHub after signing up for Schedule Pay. Our team can help walk you through the process.
We’re here for you.
To assist our members if you are experiencing difficulty paying your electric bill, please contact Customer Service for resources or visit our Payment Assistance page.
All bills are due and payable 15 days after they are issued, except as specified by rate schedules and contracts. Umatilla Electric service charges are assessed according to board policy and equity to all UEC members. Charges are as follows:
|Service connections during normal office hours||Free|
|Reconnect fees during normal office hours||$20|
|Service connections for all other hours||$75|
|Reconnect fees for all other hours||$75|
|Collection contact charge||$15|
|NSF Check Fee||$25|
|Tampering/Unauthorized Connect Fee||$150|
NOTE: If UEC is called outside of normal working hours to restore/repair service and it is determined the problem or fault is located between UEC’s meter and the customer’s service, UEC may charge the member for time incurred in making this determination.