Payment and Billing

Manage Your Account Online with SmartHub

Umatilla Electric Cooperative’s SmartHub portal allows you to manage your account from a computer, smartphone, or tablet. Download the app to stay connected from your mobile devices. Available in the App Store and Google Play.

With SmartHub you can:

• Make a Payment
• Check your energy usage
• Sign Up for Paperless Billing
• Report an outage
• Sign up to receive email and/or text alerts

Login/Sign Up to SmartHub

SmartHub FAQ's

Paperless Billing

In SmartHub, follow the Quick Links to TURN OFF your paper bill and start managing your account entirely online.

PowerUp PrePay

No more guesswork. No more due dates, late fees, or deposits. The new PowerUp PrePay Program is the latest option for paying your residential electric bill. Pay in advance for the electricity you will use, and choose when and how you make your payments.

Sign up for SmartHub to set-up alerts and monitor your usage anytime, anywhere. Never be surprised again.

Download the PowerUP PrePay Enrollment Form (PDF) or visit our offices in Hermiston or Boardman for complete program details.

Make a One-Time Payment: No enrollment necessary.

One Time Payment

Pay By Phone

Pay by phone anytime day or night by calling (888) 480-9709. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.

MoneyGram

Pay your bill with cash at MoneyGram locations locally or nationwide, including all Walmarts. (You may be charged a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.

Pay in Person

UEC’s office hours are Monday through Thursday 7:30 a.m. to 6:00 p.m. (Closed Friday). Drive-thru, kiosk, and walk-up drop boxes are located at the Hermiston and Boardman offices. To speak to a UEC Customer Service Representative during office hours, call toll-free (800)-452-2273 or visit:

Pay by Mail

Mail your monthly payment and make checks payable to Umatilla Electric Cooperative (UEC), to:

UEC
P.O. Box 1148
Hermiston, OR 97838

Billing Options That Serve You Best

Budget Billing

Budget your power bill by paying the same monthly amount throughout the year, based on average usage of the past 12 months. By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months. Your average billing amount is reviewed and adjusted each year. Participation requires a 12-month continuous use history. You may sign up online or visit UEC’s Hermiston or Boardman offices for help.

Recurring Bill Payment

In Recurring Bill Payments, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or use a credit/debit card. You don’t have to write a check or go out to pay your bill. Sign up online for Recurring Payments. If you are a member who uses our recurring payment program, you will need to re-register in SmartHub.

We’re here for you.

To assist our members if you are experiencing difficulty paying your electric bill, please contact Customer Service for resources or visit our Payment Assistance page.

High Bill Troubleshooting Guide

Service Charges

All bills are due and payable 15 days after they are issued, except as specified by rate schedules and contracts. Umatilla Electric service charges are assessed according to board policy and equity to all UEC members. Charges are as follows:

NOTE: If UEC is called outside of normal working hours to restore/repair service and it is determined the problem or fault is located between UEC’s meter and the customer’s service, UEC may charge the member for time incurred in making this determination.

Change Your Billing Address