It’s Nice to Have Options
Umatilla Electric offers multiple billing and payment options to fit your needs. Choose the one that works for you. Contact our Customer Service team at (541) 567-6414 with questions.
Payment Options
Manage Your Account Online With SmartHub
Umatilla Electric Cooperative’s SmartHub portal allows you to manage your account from a computer, smartphone, or tablet. Download the app to stay connected from your mobile devices. Available in the App Store and Google Play.
With SmartHub You Can:
- Make a quick one-time payment or, log in and view your bill before paying.
- Check your energy usage
- Sign Up for Paperless Billing
- Report an outage
- Sign up to receive email and/or text alerts
Pay-by-Phone
Call (855) 939-3714 anytime day or night. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.
Pay In Person
UEC’s office hours are Monday through Thursday 7:30 a.m. to 6 p.m. (Closed Friday). Drive-thru, kiosk, and walk-up drop boxes are located at the Hermiston and Boardman offices. To speak to a UEC Customer Service Representative during office hours, call toll-free (800)-452-2273 or visit:
Hermiston Office
750 West Elm
Hermiston OR 97838
Boardman Office
400 Northeast Eldrige Drive
Boardman, OR 97818
Can’t make it to our offices during business hours?
Drop Boxes are available at our Hermiston and Boardman offices in the drive up service area.
Pay With MoneyGram
Pay your bill with cash at MoneyGram locations locally or nationwide, including all Walmarts. (You may be charged a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.
Hermiston Walmart
1350 North First Street
Hermiston, OR 97838
Get directions to Walmart
Mailing Made Easy
242 East Main Street
Hermiston, OR 97838
Get directions to Mailing Made Easy
Pendleton Walmart
2203 Southwest Court Avenue
Pendleton, OR 97801
Get directions to Walmart
Billing Options
Go Paperless
Ditch the clutter and go paperless. 2 quick steps can save you some mailbox space.
Log in to your SmartHub account – or sign up if you haven’t already!
Follow the quick links in Settings to activate paperless billing.
PowerUp PrePay
No more guesswork. No more due dates, late fees, or deposits with UEC’s PowerUp PrePay Program. Pay in advance for the electricity you will use, and choose when and how you make your payments.
Sign up for SmartHub to set up alerts and monitor your usage anytime, anywhere, and never be surprised again.
Download the PowerUP PrePay Enrollment Form (PDF) or call our office for complete program details.
Budget Billing
Budget billing takes your average monthly bill amount (based on your usage over the past 12 months) and sets this as your monthly payment amount. The advantage is that you know exactly what you’re going to pay for your electric bill every month.
By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months.
Your average billing amount is reviewed and adjusted each year.
Participation requires a 12-month continuous use history.
Sign up by calling UEC’s Hermiston or Boardman offices.
Schedule Pay or Recurring Payments
When you sign up for Schedule Pay, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or using a credit/debit card. You don’t have to write a check or go out to pay your bill.
By default, payments are withdrawn on the due date reflected on your bill. If you’d like to move that date, we may be able to move your billing to a different payment cycle, depending on the date each month when your income makes it easiest to pay.
Call UEC’s Hermiston or Boardman office for help signing up.
Note:
If you are already registered for SmartHub, you will need to re-register in SmartHub after signing up for Schedule Pay. Our team can help walk you through the process.
We’re Here For You
To assist our members if you are experiencing difficulty paying your electric bill, please contact Member Services for resources or visit our Payment Assistance page.
All bills are due and payable 15 days after they are issued, except as specified by rate schedules and contracts. Umatilla Electric service charges are assessed according to board policy and equity to all UEC members. Charges are as follows:
| Trouble calls | Free |
| Disconnection | Free |
| Service connections during normal office hours | Free |
| Reconnect fees during normal office hours | $20 |
| Service connections for all other hours | $75 |
| Reconnect fees for all other hours | $75 |
| Collection contact charge | $15 |
| NSF Check Fee | $25 |
| Tampering/Unauthorized Connect Fee | $150 |
Note: If UEC is called outside of normal working hours to restore/repair service and it is determined the problem or fault is located between UEC’s meter and the customer’s service, UEC may charge the member for time incurred in making this determination.