We want to hear from you, our members, regarding your experience with Umatilla Electric Cooperative (UEC).
Now through June 10, UEC is asking our members to participate in an anonymous member satisfaction survey that provides us with information on how to better serve you and plan for the future. The survey has been shared with our membership via email and is available online. The survey consists of only 6 questions and takes less than 5 minutes to complete.
Results from the survey will be analyzed by a 3rd party and determine a member satisfaction score, known as the American Customer Satisfaction Index (ACSI®). The ACSI® is the only national cross-industry measure of customer satisfaction that represents the U.S. economy. UEC, along with additional electric utilities participating in measurement for Touchstone Energy® across the U.S., use the ACSI® to determine customer satisfaction.
UEC has been receiving ACSI® scores based on its anonymous survey results for over a decade. Most recently, UEC completed the National Survey on the Cooperative Difference last summer and earned a score of 86, an improved score from the cooperative’s score of 85 in 2021, and above the national average of 74 for publicly measured cooperative utility scores reported in the syndicated 2023 Annual Energy Utility Study.*
If you have already completed the survey sent to you via email, thank you! Please know that your feedback provides us with valuable information about your experience as a cooperative member, and helps us to gauge your beliefs and values relating to our cooperative.
If you have not yet completed the survey, we invite you to do so now by scanning the QR code below or by visiting the UEC Member Satisfaction Survey.
We appreciate our members’ time in completing the survey. Your input plays a crucial role in shaping the future of our cooperative.
As a thank you for completing the survey, you can enter to win 1 of 5 $50 bill credits to use toward your electric bill. Once the survey is complete, continue through to our website via the link provided at the end of the survey.
* Compared to publicly measured energy utilities in the ACSI® survey of customers rating their energy utility. Results are based on data provided by Umatilla Electric Cooperative, collected in Q3 2021 and Q3 2023. ACSI did not regulate the survey administration or sample size. ACSI is a registered trademark of the American Customer Satisfaction Index LLC. For more visit the ACSI website.