Umatilla Electric Cooperative (UEC) is honored to have earned a strong 88 score on the American Customer Satisfaction Index (ACSI®) survey for Quarter 1 of 2025. UEC has participated in the ACSI survey since 2008, using member feedback to enhance its service and operations.
Cooperative members were randomly selected to rate their overall satisfaction with UEC, how well the cooperative met their expectations, and how it measured up to their ideal utility experience. These key areas are core components of the proprietary ACSI methodology, which is the only national cross-industry measure of customer satisfaction.
UEC’s strong score reflects the cooperative’s ongoing efforts to provide the best possible member experience. The cooperative appreciates the support and feedback from its members and remains committed to continuous improvement, ensuring reliable service and a strong community connection.
ACSI® and its logo are registered trademarks of the American Customer Satisfaction Index LLC. For more information about the ACSI, visit www.theacsi.org.