Beginning August 10, Umatilla Electric Cooperative will launch a confidential member survey, and we hope you will take a few minutes to share your thoughts. Your feedback helps us understand what’s working well, where we can improve, and what matters most to the members and communities we serve.
One of the greatest strengths of an electric cooperative is that it is owned by the people it serves. That means listening to our members is not just important, it’s fundamental to how we make decisions.
The survey should take less than 15 minutes and will ask about topics such as electric service, reliability, communication, member programs, technology, and your overall experience with the cooperative. Every response provides valuable insight that helps guide future planning and priorities.
UEC partnered with Pioneer Utility Resources and Pulse Research to administer the survey and compile the results. While UEC will receive the survey responses, they will not be connected to individual members. This allows us to review responses, helping ensure honest feedback while protecting participants’ privacy.
The survey will open on Aug. 10 and remain available through Sept. 10. If we have an email address on file for your account, you will receive a personalized survey invitation by email. Watch for a message from uecsurvey@pioneer.coop, and check your spam or junk folder if you don’t see it in your inbox.
If your email address has changed or you’d like to verify your contact information, please call our offices to update it, or use the QR code below to send us the updated information, before Aug. 5 to ensure your survey invitation is sent to the correct address.
A cooperative works best when members have opportunities to share their perspectives, and leadership takes the time to listen. This survey is one of the most valuable ways we can better understand your experiences, measure how we’re performing, and identify where we should focus our efforts in the years ahead. The more members who participate, the more meaningful those insights become.
After the survey is complete, we’ll share a summary of what we heard and the actions we’ll take based on your feedback.
Thank you in advance for taking a few minutes to complete the survey. We appreciate your membership and your willingness to help shape the future of your cooperative.
Robert Echenrode
President/CEO