Bill Payment Options


1 > Pay Online with SmartHub

SmartHub logo - purple

Umatilla Electric Cooperative’s SmartHub portal allows you to manage your account from a computer, smartphone or tablet. Download the app to stay connected from your mobile devices. Available in the App Store and Google Play.

Log In / Sign Up

With SmartHub you can:

    » Make a Payment

    » Check your energy usage

    » Sign Up for Paperless Billing

    » Report an outage

    » Sign up to receive email and/or text alerts


2 > Paperless Billing

In SmartHub, follow the Quick Links to TURN OFF your paper bill and start managing your account entirely online.


3 > PowerUp Prepay

No more guesswork. No more due dates, late fees or deposits. The new PowerUp Prepay Program is the latest option for paying your residential electric bill. Pay in advance for the electricity you will use and choose when and how you make your payments.

Sign up for SmartHub to set-up alerts and monitor your usage anytime, anywhere. Never be surprised again.

Download the Enrollment Form or visit our offices in Hermiston or Boardman for complete program details.


4 > Make a One-Time Payment

(No enrollment necessary. Follow the link below.)

Pay Now


5 > Pay By Phone – 1-888-480-9709

Pay by phone anytime day or night by calling 888-480-9709. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.


6 > CheckFree Pay

Pay your bill with cash at CheckFreePay locations locally or nationwide, including all Walmarts. (CheckFree charges a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly.

Hermiston Locations Pendleton Locations
Fiesta Foods
1875 North First Street
Hermiston, OR 97838 (Google Map)
541 567-4600
Walmart
2203 S.W. Court Avenue
Pendleton, OR 97801 (Google Map)
541 966-9970

 

Walmart
1350 North First Street
Hermiston, OR 97838 (Google Map)
541 567-4854
 
Mailing Made Easy
242 East Main Street
Hermiston, OR 97838 (Google Map)
541 567-6351

7 > Pay in Person

UEC’s office hours are Monday-Thursday 7:30 a.m. to 6:00 p.m. (Closed Friday). Drive-thru, kiosk and walk-up drop boxes are located at the Hermiston and Boardman offices. To speak to a UEC Customer Service Representative during office hours, call toll-free 800 452-2273 or visit:

Hermiston Office
750 W. Elm
541 567-6414
 
Boardman Office
400 N.E. Eldrige Drive
541 481-2220

8 > Pay by Mail

Mail in your monthly payment, payable to Umatilla Electric Cooperative (UEC), to:

UEC
P.O. Box 1148
Hermiston, OR 97838

Choose Billing Options That Serve You Best

Average Billing

Budget your power bill by paying the same monthly amount throughout the year, based on average usage of the past 12 months. By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months. Your average billing amount is reviewed and adjusted each year. Participation requires a 12-month continuous use history. You may sign up online or visit UEC’s Hermiston or Boardman offices for help.

Recurring Bill Payment

In Recurring Bill Payments, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or use a credit/debit card. You don’t have to write a check or go out to pay your bill. Sign up online for Recurring Payments. If you are a member who uses our recurring payment program, you will need to re-register in SmartHub.

 


Service Charges

All bills are due and payable 15 days after they are issued, except as specified by rate schedules and contracts. Umatilla Electric service charges are assessed according to board policy and equity to all UEC members. Charges are as follows:

Trouble calls: Free
Disconnection: Free
Service connections during normal office hours: Free
Reconnect fees during normal office hours: $20
Service connections for all other hours: $75
Reconnect fees for all other hours: $75
Collection contact charge: $15
NSF Check Fee: $25
Tampering/Unauthorized Connect Fee $150

Note: If UEC is called outside of normal working hours to restore/repair service and it is determined the problem or fault is located between UEC’s meter and the customer’s service, UEC may charge the member for time incurred in making this determination