Bill Payment Options

Pay Online

Our new SmartHub portal allows you to manage your account from your computer, mobile phone or tablet. Check your balance, make payments, request paperless billing or inquire about many of our programs. Coming soon will be such features as the ability to monitor energy usage and receive an email when you reach usage thresholds.

Image: Click to Pay Hermiston Energy Bill

Log in/Sign up

https://umatillaelectric.smarthub.coop

Note: SmartHub replaces our previous online payment system. If you are a member who uses our recurring payment program, you will need to re-register in SmartHub.

Note: The option of paying by American Express card is temporarily unavailable. Please choose another payment method until further notice.

OneTimePaymentCreditCardIcons(1)

Click above to make a One-Time Payment (no enrollment necessary)

 


Pay By Phone – 1-888-480-9709

PersonOnPhonePay by phone anytime day or night by calling 888-480-9709. Have your account number handy. Payments can be made using your checking/savings account or credit/debit card.CreditCardIcons(1)


Convenience Pay

Pay your bill with cash at CheckFreePay locations locally or nationwide, including all Walmarts. (CheckFree charges a convenience fee; UEC does not receive any compensation from the convenience fee.) Bring your bill stub; it contains the necessary information to ensure your payment is processed correctly. Click here to Find Checkfree locations nationwide.

Hermiston Locations Pendleton Locations  

Fiesta Foods

1875 North First Street

Hermiston, OR 97838 (Google Map)

541 567-4600

Walmart

2203 S.W. Court Avenue

Pendleton, OR 97801 (Goolge Map)

541 966-9970

 

Walmart

1350 North First Street

Hermiston, OR 97838 (Google Map)

541 567-4854

Double J Drive Thru

801 S.E. Court Avenue

Pendleton, OR 97801 (Google Map)

541 966-6675

 

Mailing Made Easy

1000 South Highway 395 #A

Hermiston, OR 97838(Google Map)

541 567-6351


Pay in Person

UEC’s office hours are Monday-Thursday 7:30 a.m. to 6:00 p.m. (Closed Friday). Drive-thru and walk-up drop boxes are located at the Hermiston office; a walk-up drop box is available at the Boardman office. To speak to a UEC Customer Service Representative during office hours, call toll-free 800 452-2273 or visit:

Hermiston Office
750 W. Elm
541 567-6414
 
Boardman Office
203 E. Boardman Ave.
541 481-2220

Pay by Mail

Mail in your monthly payment, payable to Umatilla Electric Cooperative (UEC), to:

UEC
P.O. Box 1148
Hermiston, OR 97838

Choose Billing Options That Serve You Best

Average Billing

Budget your power bill by paying the same monthly amount throughout the year, based on average usage of the past 12 months. By equalizing your payments, you avoid the seasonal peaks associated with heating and cooling months. Your average billing amount is reviewed and adjusted each year. Participation requires a 12-month continuous use history. You may sign up online or visit UEC’s Hermiston or Boardman offices for help.

Recurring Bill Payment

In Recurring Bill Payments, the amount of your monthly bill is withdrawn from the account you specify, checking/savings or use a credit/debit card. You don’t have to write a check or go out to pay your bill. Sign up online for Recurring Payments. If you are a member who uses our recurring payment program, you will need to re-register in SmartHub.

Flexible Billing

By default, your Recurring Payments are withdrawn on the due date reflected on your bill. With flexible billing, we may be able to move your billing to a different payment cycle, depending on the date each month when your income makes it easiest to pay. You may sign up online or visit UEC’s Hermiston or Boardman office for help.


Service Charges

All bills are due and payable 15 days after they are issued, except as specified by rate schedules and contracts. Umatilla Electric service charges are assessed according to board policy and equity to all UEC members. Charges are as follows:

Trouble calls: Free
Disconnection: Free
Service connections during normal office hours: Free
Reconnect fees during normal office hours: $20
Service connections for all other hours: $75
Reconnect fees for all other hours: $75
Collection contact charge: $15
NSF Check Fee: $25
Tampering/Unauthorized Connect Fee $150

Note: If UEC is called outside of normal working hours to restore/repair service and it is determined the problem or fault is located between UEC’s meter and the customer’s service, UEC may charge the member for time incurred in making this determination