Umatilla Electric’s Member Survey
Our members are at the center of every decision we make. As a member-owned cooperative, your feedback helps us understand what we’re doing well, where we can improve, and how we can better serve our communities in the future.
Beginning Monday, Aug.10, UEC will conduct a confidential member survey to gather feedback on topics including service, communications, member programs, technology, and your overall experience with the cooperative. The survey results will help guide future planning, prioritize improvements, and ensure we continue meeting the evolving needs of our membership. Your input will help better shape the future of your cooperative. We encourage all-members to take part and share their perspectives.
Survey invitations will be sent by email beginning August 10.
Change to Your Contact Information? Let Us Know.
To receive future survey invitations, please verify that your email address is current with UEC.
You can update your information by:
- Completing the contact information update form linked here.
- Calling UEC at (541) 567-6414.
Survey Details
- Opens: August 10, 2026
- Closes: September 10, 2026
- Time Commitment: Roughly 10-15 minutes to complete the survey
- Enter for a chance to win one of four $250 bill credits
- Eligible members with an email address on file will receive a personalized survey invitation.
- Invitations will be sent from uecsurvey@pioneer.coop.
- If you do not see the invitation in your inbox, please check your spam or junk folder.
Members will be asked to provide feedback on:
- Electric service
- Reliability
- Communications
- Member programs and services
- Technology and digital tools
- Overall member experience
UEC has partnered with Pioneer Utility Resources and Pulse Research to administer the survey and compile results. Individual responses will not be connected to specific members when results are reviewed, helping ensure honest feedback while protecting participant privacy.
As a cooperative, UEC is guided by the members it serves. Survey responses help us:
- Measure member satisfaction
- Identify opportunities for improvement
- Inform future planning and priorities
- Enhance programs and services
- Better understand the needs of our membership and communities
After the survey closes, UEC will share a summary of what we heard and the actions we plan to take based on member feedback.
Frequently Asked Questions
Yes. Every member who completes the survey will be entered into a drawing for one of four $250 bill credits.
Most members can complete the survey in approximately 10 – 15 minutes.
Yes. The survey is designed to be confidential. Results are reported in aggregate, and individual responses are not shared.
The survey is being independently administered by Pioneer Utility Resources and Pulse Research on behalf of UEC.
The survey opens on Monday, August 10, and will remain open until Thursday, September 10.
The survey helps UEC gather feedback from members about their experiences, priorities, and expectations. The information helps guide decisions and identify opportunities to improve programs, services, and member communications.