The Member Accounts Supervisor is responsible for supervising and coordinating the activities of the Customer Service Representatives. The position drives positive Customer Service relations with members by promoting and implementing excellent service. The Supervisor reviews work of subordinates for thoroughness, accuracy and compliance to company policies and procedures. The position oversees energy account payments and delinquent procedures.
Job Related Qualifications
Education: Bachelor's degree from four-year College or university, with a preference for a degree in business administration or equivalent combination of education and experience.
Experience: Five (5) years related experience preferably in an electric utility or related field. Prior experience working within a union contract and/or in a supervisory role is preferred.