SmartHub FAQ's

In SmartHub web, my tab buttons are not highlighted to indicate what screen I am on and the Utility logo is centered on the page. Why is it displaying this way?

Even though you may be running Internet Explorer 8 or later, some of your websites could be displayed in version 7 compatibility mode. To check this, open Internet Explorer, select Page, and click Compatibility View Settings. Any websites that are listed will display in version 7 compatibility mode. Remove the SmartHub web site from this list.

How do I find your office?

On the App, tap the Map and you will see the office location. To get directions, tap the location and an address box comes up. Tap the address box and the Map/GPS Navigator options appear. Tap on the preferred method and follow the instructions.

How do I sign up for notifications? What if I want to receive notifications for multiple accounts?

You must log into the Web and click on Notifications. Select preferred notification method (Text, Mobile Push, Email, or Phone) and fill out the appropriate notification information based on your selection. Click Next to continue, verify the notification parameters, and confirm. If you have multiple accounts, while you are setting the notification it will prompt you to indicate which account the notification is for.

How current is the account information I see in the App or on the Web?

The information you see in the App and on the Web is shown in real-time, so it’s always accurate. However, if you keep your App or the Web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

Can I make a payment on multiple accounts?

Web: To pay the total amount owed on all accounts, click the Pay Now button in the upper right corner of the screen or the Make Payment button on the home page. You can also make a payment to a single account or partial payments to all accounts by clicking on the Billing & Payments button. It will allow you to check the accounts to be paid and change the amount for each account by clicking on Other Amount. After entering the amounts to be paid click the Pay Now button.

App: Tap the Bill & Pay gadget. If paying the total amount due, tap the Pay button. If paying a partial payment, tap the Pay Partial Amount, tap on the account, and adjust the Pay Amount.

I have five accounts. Can I see them all in the App and on the Web?

Yes. The Web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the App, tap the Bill and Pay icon. The total due of all accounts shows, and below it, you can select different information by accounts, such as partial payment options, billing history, and payment history.

How do I get the App for my phone or tablet?

Simply look for SmartHub in the Apple App Store® or in Google Play®.
Search: SmartHub (not case sensitive but must be all one word), if duplicates appear the correct App is provided by our partner, National Information Solutions Cooperative.

Or use the links below to go directly to the App.

Available on the App Store, takes you to the SmartHub app on the Apple App Store.

Link that takes you to the SmartHub Android App on Google Play

 

 

 

English Español